Patient Services Specialist

Advocate Health • Lincolnton, NC

5d • $20 - $30

About The Position

The Patient Services Specialist supports outpatient rehabilitation operations by providing caring, compassionate customer service and an excellent patient experience. The role manages patient registration, insurance verification, scheduling, payment collection and receipting, and arrival or departure desk activities, while maintaining accurate and confidential patient information. The specialist encourages patients to use front-end technology, supports billing functions or directs patients to the appropriate billing office, and follows applicable healthcare regulations and emergency procedures. The position also monitors inventory and stocks medications and emergency supplies.

This is a full-time position in the Atrium Health Union Outpatient Rehabilitation department, scheduled for 40 hours per week. The listed schedule is Monday through Wednesday, 8:00 a.m. to 6:00 p.m.; Thursday, 7:15 a.m. to 4:15 p.m.; and Friday, 8:00 a.m. to 2:30 p.m. (rotation).

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.
• Ability to sit for long periods and work in a fast-paced office environment.
• Ability to bend and lift up to 10 pounds.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring and compassionate customer service to create an excellent patient experience.
• Interact effectively with patients and families in a wide variety of sensitive situations.
• Use critical thinking and decisive judgment in a fast-paced environment, working cohesively with a team and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival or departure desk activities according to standards and guidelines.
• Encourage patient use of front-end technology during registration.
• Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information, throughout the patient encounter.
• Assist with billing functions accurately or direct patients to the appropriate billing office.
• Demonstrate proficiency in emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

• Paid time off programs.
• Medical, dental, and vision benefits.
• Life insurance and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for select circumstances, incentive pay for select positions, and potential annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED