Patient Services Specialist (Care Center/Registration)
About The Position
The Patient Services Specialist performs routine front-end clinical operational activities, including patient registration and check-in, cashiering, gathering and providing information, collecting co-pays, and answering phones under the direction of more senior Care Center staff. The role interacts with patients, families, clinicians, administrative staff, and third-party payers, providing courteous and professional customer service. Under general supervision, the incumbent also performs advanced clerical or administrative tasks. They use varying methods to process transactions and determine the steps needed to complete assignments.
Requirements
- High school diploma, GED, or equivalent required.
Nice To Haves
- Experience in customer service, administrative support, or a related area preferred.
Responsibilities
- Collect co-pays, provide receipts, and account promptly for collected cash and payments; identify discrepancies and work with the supervisor to resolve them.
- Obtain the information required for registration and financial documentation to complete patient check-in.
- Answer and direct phone calls, take messages, return calls, respond to inquiries, and provide accurate and timely follow-up.
- Provide routine financial benefits.
- Monitor the Epic work queue for tracking internal and external consults.
- Perform advanced clerical or administrative tasks and process transactions using appropriate steps to complete assignments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
