Patient Services Specialist Transition Associate (Travel)

American Oncology Network•Urbana, IL

29d•$16 - $30•Remote

About The Position

This remote position requires extensive travel all over the US on a consistent basis, with candidates needing to travel over 50%. The role involves being a subject matter expert and trainer on transition issues related to clinic front desk operations, supporting staff transitioning to a new organization, and advocating for policy changes. The goal is to embed transition within the organization, enabling staff to understand and respond appropriately to transition-related issues. The associate will train new employees, evaluate current processes, make recommendations for integration into new processes, write SOPs, and demonstrate a thorough understanding of all SOPs. The position requires overseeing training of staff from various locations, both in person and via webinar, and assisting in other areas as requested to ensure a smooth transition. Extensive travel, including extended stays out of state, will be required.

Requirements

High school education required.
Valid state Driver’s License for travel to satellite offices and offsite meetings.
Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Minimum 3 years of patient service specialist experience required.
Prior Training experience.
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
Must be detailed oriented with the ability to exercise independent judgment.
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Good command of the English language.
Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Strong customer focus.
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Effectively manages own time, conflicting priorities, self, stress, and professional development.
Self-motivated and self-starter with ability work independently with limited supervision.
Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal.
Ability to effectively lead projects from inception through implementation and assessment.
Effectively hire, coach and support staff develop, as applicable, as well as manage resources, performance and employee relations, and supervise within established policies, procedures and legislation.
Expert in MS Office Word, Excel, Power Point, and Outlook required.
Workday experience required.

Nice To Haves

Second language is an asset but not required.

Responsibilities

Serve as a subject matter expert and trainer on transition issues related to front desk operations of clinics.
Support staff transitioning to a new organization and act as an advocate for necessary policy changes.
Embed transition within the organization by delivering capability for staff to understand and respond appropriately to transition-related issues.
Train all new employees, meeting all deadlines.
Evaluate current processes and make recommendations on how to integrate them into new processes within AON.
Demonstrate a thorough and detailed understanding of all SOPs to ensure they are applied appropriately during the integration process.
Write SOPs and deliver them.
Demonstrate working knowledge of all facets of the role, relevant regulations, and organizational and departmental policies and procedures.
Perform other duties and projects as assigned.
Perform all duties in accordance with regulatory requirements and organizational policies and procedures.
Oversee the training of staff from various locations, both in person and via webinar.
Assist in other areas when requested to ensure a smooth transition.
Engage in extensive travel, including extended stays out of state.