Associate Patient Services Specialist

Providence•Richland, WA

About The Position

At Kadlec Regional Medical Center, the Associate Patient Services Specialist performs patient registration and pre-registration for scheduled accounts under the general supervision of the Manager of Patient Access/Scheduling. The role verifies insurance coverage and benefits, obtains pre-certifications, referrals, or authorizations as required by insurers, participates in collecting revenue due to the facility upfront, and provides quality customer service to internal and external customers. The position is on call, has a variable shift, and is listed as 0.4 working hours weekly.

Requirements

  • At least 6 months of customer service experience.

Nice To Haves

  • General office experience.

Responsibilities

  • Perform patient registration and pre-registration of scheduled accounts.
  • Verify insurance coverage and benefits.
  • Obtain pre-certifications, referrals, or authorizations as required by insurance plans.
  • Participate in collecting revenue due to the facility upfront.
  • Provide quality customer service to internal and external customers.

Benefits

  • Benefits designed to support employees and their families in staying well, growing professionally, and achieving financial security.
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