Associate Patient Services Specialist
About The Position
Under the direction of the PAS Manager, the Associate Patient Access Representative assists patients with on-site registration and arrival for scheduled and unscheduled visits. The role includes collecting accurate demographic and insurance information and collecting patient liability when known at the time of service. The position also performs financial clearance functions for assigned scheduled accounts during registration, supports miscellaneous client service activities such as valuables collection, and provides basic customer service. The representative greets and serves patients professionally, warmly, and respectfully to promote positive encounters. Providence describes its culture as patient-focused, whole-person care built on understanding, commitment, and mutual respect, and emphasizes empowering caregivers.
Nice To Haves
- Familiarity with basic financial clearance functions.
- Bilingual English/Spanish.
Responsibilities
- Assist patients during on-site registration and arrival for scheduled and unscheduled visits.
- Collect accurate demographic and insurance information.
- Collect patient liability, when known, at the time of service.
- Perform financial clearance functions on assigned scheduled accounts during registration.
- Support miscellaneous client service activities, including valuables collection.
- Provide basic customer service.
- Greet and serve patients in a professional, friendly, and respectful manner to promote positive encounters.
Benefits
- Providence offers benefits designed to support employees and their families in staying well, growing professionally, and achieving financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
