Patient Services Specialist I

CaroMont Health • Gastonia, NC

7d

About The Position

Provides front office support, including greeting and welcoming patients, delivering excellent customer service in person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographic information, obtaining referrals and pre-certifications, and performing other clerical duties as assigned. Communicates and models the mission and values of CaroMont Health.

Requirements

• High school diploma or equivalent required.
• Six months of customer service experience required.
• Computer experience required.
• Demonstrated ability and skills to provide excellent customer service.
• Excellent communication skills and knowledge of medical practice operations.
• Interpersonal skills to function as a liaison between providers, office staff, patients, and patients’ family members.
• Ability to read, write, follow oral and written instructions, perform mathematical calculations, and communicate effectively with patients, co-workers, and service representatives from area hospitals and insurance providers.
• Ability to handle a fast-paced environment in a confident, professional manner.
• Self-motivation, sound judgment, initiative, and the ability to prioritize and coordinate several tasks simultaneously while maintaining a confident, knowledgeable, and helpful demeanor.
• Ability to listen compassionately and use effective problem-solving and critical-thinking techniques to address concerns of patients and employees without appearing judgmental.
• Understanding of and ability to maintain strict patient confidentiality.

Responsibilities

• Greet and welcome patients.
• Provide customer service to patients in person and over the phone.
• Collect co-payments.
• Schedule appointments.
• Update missing patient demographic information.
• Obtain referrals and pre-certifications.
• Perform other clerical duties as assigned.
• Communicate and model the mission and values of CaroMont Health.
• Maintain strict patient confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED