Patient Services Specialist I – Ophthalmology

Baylor Scott & White Health•Temple, TX

About The Position

The Patient Services Specialist I provides administrative support in a physician office, clinic, or other area under direct oversight. The role assists patients and supports high-quality, patient-centered care through patient relations, check-in and check-out, scheduling, insurance verification, and answering phones. The position also handles registration, payment processing, patient inquiries, and medical-records duties as requested.

Requirements

High school diploma or GED equivalent.
Six months or more of customer service, medical office, patient access, or administrative experience.
Strong computer skills and comfort working within computer-based systems.
Strong organizational, communication, and multitasking skills.
Good listening, interpersonal, oral and written communication skills, and professional, pleasant, respectful telephone etiquette.
Ability to adapt communication style to different audiences; listen empathetically and communicate sensitively, optimistically, articulately, graciously, and tactfully.
Ability to assess requests promptly using electronic and paper resources and respond accurately to patient inquiries.
Ability to calm upset patients while maintaining a composed and professional demeanor.
Excellent data-entry, numeric, typing, and computer-navigation skills, with attention to detail.
Comfort working in a fast-paced, constantly changing, and stressful environment.

Nice To Haves

Previous healthcare experience.

Responsibilities

Assist with patient relations, check-in, check-out, scheduling, insurance verification, and answering phones.
Arrange follow-up visits and referral appointments.
Register patients by collecting and verifying insurance information, verifying demographics, entering changes into the computer system, and directing patients to appropriate waiting areas.
Accept payments for physician or clinic services according to established guidelines.
Post payments and enter charges into the computer using appropriate codes.
Generate daily payment reports and verify the cash drawer against the report.
Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities.
Discuss financial arrangements with patients when required.
Receive and direct phone calls and assist patients and other visitors.
Respond to routine inquiries about practice services, hours of operation, and related topics.
Ensure patient complaints are handled appropriately.
Assist with medical-records duties as requested.