Patient Representative - Ophthalmology Clinic

Fairview Health Services•Minneapolis, MN

1d•Onsite

About The Position

Fairview is hiring a Patient Representative for its Ophthalmology Clinic at the M Health Fairview Clinics & Surgery Center. The clinic’s Eye Care team provides diagnosis and treatment across ophthalmology and optometry subspecialties using state-of-the-art technology. The Patient Representative maintains a welcoming, friendly presence and supports efficient reception check-in and checkout, phone coverage, and appointment and procedure scheduling. The role provides non-clinical information, collects co-pays, enters and verifies insurance information, oversees the waiting area, and arranges accommodations such as interpreter services. It also helps coordinate provider schedules, addresses non-clinical patient issues, and prioritizes work to improve clinic efficiency and reduce patient waiting times. The position may float to other departments based on clinic needs. This is a benefits-eligible 1.0 FTE position, equivalent to 80 hours per two-week pay period, working Monday through Friday from 8:30 a.m. to 5:00 p.m. on the day shift.

Requirements

Knowledge of basic medical terminology and keyboarding skills.
Knowledge of environment-of-care and infection-control policies.
Previous clerical experience in a medical or customer service setting.
Previous computer-entry experience and the ability to learn new applications and work processes.

Nice To Haves

Knowledge of the organization’s purpose and goals.
Online scheduling and EMR training.
Proven ability to learn job skills and provide patient services.
Proven ability to schedule appointments accurately and interpret provider orders.

Responsibilities

Represent the clinic and provide high-level customer service to patients, guests, and staff.
Respond to, answer, or direct patient questions and concerns to meet patient needs.
Check in patients for clinic services according to scripts and clinic processes.
Complete registration, print labels, and prepare new patient medical charts as requested.
Verify patient demographic and insurance information.
Verify and update forms requiring patient signatures.
Collect co-pays, prepare patient receipts and accounts-receivable deposit entries, and maintain and send the daily log to the Business Office.
Arrange patient accommodations, including interpreter services or financial counseling support.
Accurately coordinate and schedule future appointments and procedures using the practice management system.
Greet callers professionally using customer service scripts and standards.
Assist with phone coverage, oversee the clinic lobby and waiting area, and provide backup and coverage as needed.
Help coordinate provider schedules and prioritize work to improve clinic efficiency and reduce patient waiting times.
Float to other departments when required based on clinic needs.