Patient Services Representative - Ophthalmology

Ennen Eye Center • Fort Smith, AR

4d

About The Position

Ennen Eye Center is seeking a friendly, motivated, and patient-focused Patient Services Representative to support a welcoming, efficient patient experience. The representative helps the office run smoothly by providing compassionate service and clear communication, assisting patients in person and by phone, and supporting daily operations. Applicants should be eager to learn, enjoy helping others, and be committed to excellent patient service.

Customer service experience and medical receptionist or medical office experience are preferred but not required. Applicants should submit a resume and complete the accompanying assessment as part of the application process.

Requirements

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work effectively with patients, coworkers, and individuals from diverse backgrounds.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.
• Basic computer proficiency and willingness to learn office systems.
• Positive attitude, dependable work ethic, and willingness to work as part of a team.

Nice To Haves

• Customer service experience; preferred but not required.
• Medical receptionist or medical office experience; preferred but not required.

Responsibilities

• Greet patients warmly and professionally, in person and over the phone.
• Check patients in and out while providing an efficient and positive experience.
• Collect patient payments, including cash, checks, and credit card payments.
• Answer patient questions and direct inquiries to appropriate staff members when needed.
• Schedule appointments efficiently while maximizing provider schedules and supporting patient needs.
• Verify insurance information and assist with related administrative tasks.
• Work collaboratively with providers, coworkers, managers, and other departments to support daily operations.
• Manage multiple responsibilities while maintaining accuracy, organization, and professionalism.

Benefits

• Paid medical and dental benefits
• Free vision care
• Paid time off (PTO)
• Paid holidays
• 401(k) retirement plan
• Uniform allowance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed