Patient Services Representative - Ophthalmology

Ennen Eye Center • Fort Smith, AR

1d

About The Position

Ennen Eye Center is seeking a friendly, motivated, and patient-focused Patient Services Representative to help the office run smoothly and provide patients with a welcoming, compassionate experience. The role involves patient-facing service and administrative support, including check-in and check-out, payment collection, appointment scheduling, insurance verification, and directing inquiries to appropriate staff. The representative works collaboratively with providers, coworkers, managers, and other departments while managing multiple responsibilities accurately and professionally in a fast-paced environment.

Requirements

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work effectively with patients, coworkers, and individuals from diverse backgrounds.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.
• Basic computer proficiency and willingness to learn office systems.
• Positive attitude, dependable work ethic, and willingness to work as part of a team.

Nice To Haves

• Customer service experience is preferred but not required.
• Medical receptionist or medical office experience is preferred but not required.

Responsibilities

• Greet patients warmly and professionally in person and over the phone.
• Check patients in and out while providing an efficient and positive experience.
• Collect patient payments, including cash, checks, and credit card payments.
• Answer patient questions and direct inquiries to appropriate staff members when needed.
• Schedule appointments efficiently, maximizing provider schedules while supporting patient needs.
• Verify insurance information and assist with related administrative tasks.
• Collaborate with providers, coworkers, managers, and other departments to support daily operations.
• Manage multiple responsibilities while maintaining accuracy, organization, and professionalism.

Benefits

• Paid medical benefits
• Paid dental benefits
• Free vision care
• Paid time off (PTO)
• Paid holidays
• 401(k) retirement plan
• Uniform allowance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed