Patient Services Specialist I – Ophthalmology Clinic

Baylor Scott & White Health•Temple, TX

About The Position

The Patient Services Specialist I provides administrative support in a physician office, clinic, or other area under direct oversight. The role helps ensure high-quality, patient-centered care by assisting patients with relations, check-in and check-out, scheduling, insurance verification, and phone calls. The position supports a busy specialty clinic environment and works with front office staff to promote efficient patient flow, accurate registration, and outstanding patient care.

Requirements

High school diploma or GED equivalent.
Less than one year of experience.
Good listening, interpersonal, and oral and written communication skills, with professional, pleasant, and respectful telephone etiquette.
Ability to adapt communication style to different audiences and communicate with empathy, sensitivity, optimism, tact, and professionalism.
Ability to assess requests promptly using electronic and paper resources and respond correctly to patient inquiries.
Ability to calm upset patients in a composed and professional manner.
Excellent data entry, numeric, typing, and computer navigation skills, with attention to detail.
Comfort working in a fast-paced, constantly changing, and stressful environment.

Nice To Haves

Previous experience with Epic, electronic medical records, healthcare scheduling, insurance verification, or patient registration is preferred but not required.

Responsibilities

Assist with patient relations, check-in, check-out, scheduling, insurance verification, and answering phones.
Arrange follow-up visits and referral appointments.
Register patients by collecting and verifying insurance information, verifying demographics, and entering changes into the computer system.
Direct patients to appropriate waiting areas.
Accept payments for physician or clinic services according to established guidelines.
Post payments and enter charges into the computer using appropriate codes.
Generate daily payment reports and verify the cash drawer against the report.
Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities.
Discuss financial arrangements with patients when required.
Receive and direct phone calls and assist patients and other visitors.
Respond to routine questions about practice services, hours of operation, and related topics.
Ensure patient complaints are handled appropriately.
Assist with medical records duties as requested.
Collaborate with front office staff to support efficient patient flow, accurate registration, and outstanding patient care.
Deliver exceptional customer service and create a welcoming experience for patients.