Patient Services Representative I-II – Multi-Specialty Medicine, Highlands Ranch
About The Position
The Patient Services Representative provides efficient, effective, and quality customer service in an outpatient setting. Duties include patient check-in and registration, scheduling, exam preparation, outbound calling, and some referral management. The role follows established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. It also ensures clear and timely communication with clinical departments, including communication about patient appointment status. This position is onsite in Highlands Ranch, Colorado, and requires in-person work and travel to alternate locations as assigned. The University is hiring at Level I or II, with different minimum experience requirements and salary ranges for each level.
Requirements
- Patient Services Representative I: High school diploma or GED and at least one year of patient- or client-facing experience.
- Patient Services Representative II: High school diploma or GED and at least two years of patient- or client-facing experience.
- Applicants must meet minimum qualifications at the time of hire.
- Must be legally authorized to work in the United States without current or future sponsorship.
- Must comply with applicable University of Colorado School of Medicine and Community Practice mandatory education and training.
- Must be able to work in person and travel to alternate locations as assigned.
- Strong organizational and interpersonal skills and a strong work ethic.
- Strong written and verbal communication skills.
- Ability to maintain a positive attitude with clients, employees, and management.
- Ability to work quickly, independently, and as part of a team.
- Ability to read, analyze, and interpret policies, documents, and regulations.
- Detail-oriented with excellent organizational skills.
- Tech-savvy, with the ability to understand, apply, and benefit from technology.
Nice To Haves
- College graduate.
- Medical office experience.
- EPIC experience.
- MS Office experience.
- Spanish bilingual skills.
Responsibilities
- Acknowledge and welcome patients and visitors, setting a positive tone for their experience.
- Check patients in and out for appointments and schedule follow-up appointments at discharge.
- Verify patient and insurance information and accurately document modifications in the EPIC Electronic Health Record.
- Answer multiple phone lines to address patient needs.
- Monitor provider schedules daily, fill open appointment slots on the same day, and ensure schedules are free of roadblocks.
- Review the Daily Appointment Report three to five days ahead of appointments to ensure referral accuracy.
- Collect patient copays and balances the drawer daily.
- Provide exam preparation, outbound calling, and some referral management.
- Ensure clear and timely communication with clinical departments, including patient appointment status.
- Comply with applicable policies, procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy.
Benefits
- Multiple medical plan options.
- Multiple dental plan options.
- Disability, life, and vision insurance.
- Retirement 401(a) Plan with an employer contribution of 10% of gross pay.
- Paid time off accrued over the year.
- 22 vacation days per year, with a maximum accrual of 352 hours.
- 15 sick days per year, with unlimited maximum accrual.
- 15 holiday days per year.
- Tuition benefit available on all CU campuses.
- Reduced-rate RTD bus and light rail service through the ECO Pass.
- Additional perks and programs through CU Advantage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
