Surgery Scheduler or Lead Surgery Scheduler (Open Rank) - Multi-Specialty Medicine, GI, Highlands Ranch

University of Colorado • Aurora, CO

2d • Onsite

About The Position

The Surgery Scheduler/Lead Surgery Scheduler provides customer service to assigned physicians and patients while supporting efficient scheduling of outpatient visits, procedures, and surgeries. The position works with nurses, physicians, vendors, insurance companies, and other departments to coordinate patient care. It communicates with physicians and healthcare team members to ensure the availability of facilities, operating rooms, equipment, and staff.

The role serves as a liaison between patients and providers for non-clinical matters. Duties include scheduling procedures in minor procedure and operating room settings, communicating pre-procedure instructions, confirming appointments, obtaining insurance verifications and pre-authorizations, and coordinating care from initial referral through the surgery date. The Lead Surgery Scheduler also trains and guides Surgery Schedulers and Preauthorization Specialists.

This is an onsite position in Highlands Ranch, Colorado, with travel to alternate locations as assigned. The University of Colorado Anschutz Medical Campus offers medical, dental, disability, life, and vision insurance; an employer contribution to a 401(a) retirement plan; paid vacation, sick leave, and holidays; tuition benefits; and a reduced-rate RTD transit pass. Salary ranges are $43,700–$51,042 for Surgery Scheduler and $51,360–$61,632 for Lead Surgery Scheduler. The position may be eligible for overtime compensation, depending on level.

Requirements

• Surgery Scheduler: High school diploma or GED equivalent.
• Surgery Scheduler: Two years of patient registration and insurance-process experience.
• Lead Surgery Scheduler: High school diploma or GED equivalent.
• Lead Surgery Scheduler: Three years of patient registration and insurance-process experience.
• Lead Surgery Scheduler: One year of healthcare administration or insurance authorization experience.
• Applicants must be legally authorized to work in the United States without sponsorship; sponsorship or employment authorization is not available now or in the future.
• Must be able to work in person and travel to alternate locations as assigned.
• Strong organizational and personal skills, with a strong work ethic.
• Strong written and verbal communication skills.
• Ability to maintain a positive attitude with clients, employees, and management.
• Ability to work quickly, both independently and as part of a team.
• Ability to read, analyze, and interpret policies, documents, and regulations.
• Ability to understand, apply, and benefit from technology.
• Understanding of HIPAA practices and patient confidentiality.
• Lead Surgery Scheduler: Strong attention to detail and accuracy, including proactively preventing and correcting errors.
• Lead Surgery Scheduler: Ability to independently prioritize workload and follow tasks through to completion.
• Lead Surgery Scheduler: Critical thinking and problem-solving skills, including resolving issues without redirection.
• Lead Surgery Scheduler: Ability to work effectively in a fast-paced environment and meet deadlines.
• A combination of education and related technical, military, or paraprofessional experience may be substituted for a bachelor's degree on a year-for-year basis.
• Applicants must meet minimum qualifications at the time of hire.

Nice To Haves

• College graduate.
• Three or more years of patient- or client-facing experience.
• Medical office experience.
• EPIC experience.
• MS Office experience.
• Bilingual, Spanish-speaking.

Responsibilities

• Schedule patient visits, surgery cases, and procedures in various settings; enter data in Epic and prepare documentation for physician review.
• Determine whether insurance pre-authorization is needed and distribute patient information packets as necessary.
• Obtain referrals and authorizations for clinic encounters, procedures, and surgeries.
• Preauthorize procedures and surgeries by interacting with insurance companies and applying CPT and diagnosis coding knowledge.
• Coordinate patient care with multidisciplinary teams from the patient's decision to have surgery through the day of surgery.
• Work with physicians and care teams to ensure patients are prepared for surgery.
• Triage new patient referrals received by phone or fax and distribute new patient information.
• For the Lead Surgery Scheduler: train and provide guidance to Surgery Schedulers and Preauthorization Specialists.

Benefits

• Medical insurance with multiple plan options.
• Dental insurance with multiple plan options.
• Disability insurance.
• Life insurance.
• Vision insurance.
• Employer contributes 10% of gross pay to the 401(a) retirement plan.
• Paid time off accruals.
• 22 vacation days per year, with a maximum accrual of 352 hours.
• 15 sick days per year, with unlimited maximum accrual.
• 15 holiday days per year.
• Tuition benefit available on all CU campuses.
• Reduced-rate RTD bus and light rail service through the ECO Pass.
• Additional perks and programs through CU Advantage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED