Scripps Ranch - Universal Services Representative II
About The Position
The Universal Banker delivers exceptional service, builds member relationships, and provides financial solutions. The role welcomes and assists members, processes transactions, answers questions, and educates members about digital banking. It also opens accounts, processes and funds consumer loan applications, identifies members’ financial needs, and contributes to branch sales and service goals through consultative conversations and referrals. The Universal Banker supports branch operations by balancing cash drawers, assisting with end-of-day balancing, preparing account and loan documentation, complying with regulatory requirements, maintaining product and policy knowledge, and protecting member information. The role also shares best practices, mentors Tellers and USR I team members, and participates in branch meetings, sales initiatives, community events, and business development activities.
Requirements
- Consumer loan processing experience.
- Cash-handling experience.
- Sales or cross-selling experience.
- Symitar experience.
Nice To Haves
- Cash-handling experience.
- Sales or cross-selling experience.
- Experience in a retail banking or credit union environment.
- Familiarity with Symitar.
Responsibilities
- Welcome and assist members professionally and enthusiastically.
- Process transactions, including deposits, withdrawals, loan payments, transfers, and wire transfers.
- Resolve member questions and provide personalized support.
- Educate members on digital banking tools and services.
- Open new accounts and assist members with financial products.
- Process and fund consumer loan applications.
- Discuss members’ needs and recommend beneficial financial solutions.
- Make follow-up calls to ensure member satisfaction and identify additional ways to help.
- Contribute to branch sales and service goals through consultative conversations and referrals.
- Balance cash drawers and assist with end-of-day branch balancing.
- Prepare account and loan documentation and comply with regulatory requirements.
- Maintain knowledge of Mission Fed products, services, policies, and procedures.
- Protect member information and uphold security standards.
- Share best practices and mentor Tellers and USR I team members.
- Participate in branch meetings, sales initiatives, community events, and business development activities.
- Collaborate with teammates to create an exceptional member experience.
Benefits
- Competitive compensation.
- 18 days of PTO during the first year.
- 12 paid holidays annually.
- Full 6% 401(k) match.
- Medical, dental, and vision coverage.
- Life insurance and additional voluntary benefits.
- Employee wellness resources, including an on-site gym.
- Career development opportunities.
- Award-winning workplace culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
