Universal Member Service Representative II

Indiana Members Credit Union•Evansville, IN

About The Position

The Universal Member Service Representative delivers exceptional service to credit union members by handling a range of banking transactions, advising members on financial products, and supporting consumer lending needs. The role requires knowledge of credit union operations and consumer lending, along with a commitment to building strong member relationships. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position may also require assisting the Branch Manager and other team members, and handling responsibilities during the Manager’s absence. The representative must register as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Lending System (NMLS) and maintain an up-to-date annual registry. Registration and approval are required within 60 days of hire. Failure to register or maintain current registration, or criminal activity that bars continued MLO participation, may result in disciplinary action up to and including termination.

Requirements

12–18 months of credit union or other financial institution experience with internal sales experience.
High school diploma, GED, or equivalent certificate.
Complete all in-house training satisfactorily.
Exceptional interpersonal and communication skills.
Strong understanding of delivering exceptional member service.
Proficient computer and technology skills.
Register and be approved by the NMLS within 60 days of hire, and maintain current registration and updates.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Accurately handle member and non-member transactions.
Respond to inquiries from members and potential members.
Balance and provide detail for the cash drawer, recycler, coin machine, and vault according to the scheduled frequency.
Reconcile ITM-accepted negotiable items against reports for accuracy weekly, if applicable.
Answer phones.
Accurately open and close accounts and ensure required forms and records comply with internal policies and statutory regulations.
Order and count cash.
Follow audit and security policies and procedures.
Scan negotiable items and other member documents.
Process night-drop deposits and payments.
Verify and balance.
Order and verify Travel and Gift cards.
Order supplies for the location.
Compile end-of-month work.
Process check orders.
Perform filing, shredding, and related tasks.
Assist loan applicants, including processing and closing loan applications.
Assist the Branch Manager and other team members.
Handle responsibilities during the Manager’s absence when required.
Register as an MLO with the NMLS within 60 days of hire and maintain the required annual registration and updates.