Universal Service Representative

GPO Federal Credit Union • City of Rome, NY

5h • $19 - $24 • Onsite

About The Position

Universal Service Representatives support members’ financial well-being and help keep credit union branches running smoothly. The role combines teller-line and platform duties, including processing withdrawals and deposits, opening accounts, and reviewing credit reports with members to identify potential savings opportunities. Representatives may work in different branches to support staffing needs and build member relationships across service environments.

The regular schedule is Monday through Friday, 8:15 a.m. to 5:15 p.m., with two to three Saturdays per month from 8:45 a.m. to 12:15 p.m. Compensation is determined based on relevant experience.

Requirements

• High school diploma or GED.
• Willingness to promote credit union products and services.
• A minimum of 3–5 years of customer service or call center experience.
• Ability to work well with others, communicate effectively, multitask, and work independently.
• Eligible for MLO licensing.
• Must possess a notary public license or obtain one within six months of hire.
• Proficiency with computers and various software programs.

Responsibilities

• Engage with members to provide a positive experience and develop strong relationships.
• Complete transactions accurately and maintain a balanced drawer.
• Work flexibly on the teller line or platform and travel to other branches as needed.
• Identify opportunities to cross-sell products and services that benefit members and support branch sales goals.
• Maintain the ATM and night depository as directed by the Teller Supervisor.
• Deliver member service consistent with established credit union service standards.
• Handle account maintenance and disputes.
• Assist branch team members with operational issues and act appropriately when management is unavailable.
• Greet members as they enter the building.
• Perform transactions professionally to build member confidence and trust.
• Resolve service issues, answer member questions, or refer members to another employee as appropriate.
• Report suspicious or irregular activity and educate members about account security.
• Perform other duties as requested to support efficient branch workflow.

Benefits

• Employer-paid 401(k) retirement plan, with a 3% employer contribution match starting on the first day.
• Life insurance.
• Long-term disability coverage.
• HSA contributions.
• Competitive salaries, annual raises, and incentives.
• Low-cost medical, dental, and vision insurance.
• Paid vacation time, sick leave, personal time, and 11 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED