Universal Service Representative

NuMark Credit Union•Warrenville, IL

4d•$23 - $24•Onsite

About The Position

The Universal Service Representative serves NuMark Credit Union members by providing financial products and services, customer support, and supervised lending activities. The role builds member relationships, identifies financial needs, supports sales goals, opens and maintains accounts, processes loan applications and closings, and handles transactions. The schedule is Monday through Saturday, with Saturday availability required and one weekday off; the credit union is closed Sundays. Employees may need to substitute at other local branches. This is an in-person role requiring regular attendance at assigned locations. The budgeted compensation range is $23.00–$24.00 per hour, non-exempt, with eligibility for monetary sales incentives.

Requirements

High school diploma.
Cash handling experience.
Ability to effectively upsell and cross-sell products and services.
Ability to obtain an NMLS number.
Effective communication skills.
Willingness and ability to substitute at other local branches if necessary.
Availability to work Monday through Saturday, including Saturdays, with one weekday off.
Ability to meet the position’s physical demands, including standing, sitting, reaching, stooping, kneeling, handling cash, operating a computer, telephone, and keyboard, and lifting up to 25 pounds.
Regular, predictable, in-person attendance at assigned location(s) for scheduled shifts.

Nice To Haves

A minimum of three years of credit union or banking teller experience is preferred.
Consumer lending experience preferred.
Desire to develop sales skills.
Desire for continual professional development.

Responsibilities

Build member relationships through exceptional service and open-ended questions about members’ financial needs and goals.
Use knowledge of NuMark products to meet sales goals, recommend products suited to members’ needs, and exceed member expectations.
Open various types of accounts and coordinate with other departments to cross-sell products, including loans.
Process loan applications and handle disbursals and closings for consumer and home equity loans.
Accurately handle cash and non-cash transactions and balance cash drawers.
Protect the confidentiality of member information.
Contact prospective and existing members by email or phone to solicit business and meet goals.
Maintain accounts according to member requests.
Substitute at other local branches when necessary.

Benefits

Choice of several Blue Cross Blue Shield medical plans (HMO, Options, or PPO) for full-time employees.
Dental insurance.
Vision insurance.
Three weeks of paid time off.
Paid holidays off.
Company lunches and parties.
Birthday holidays.
Company-paid life insurance.
Short- and long-term disability (company reimbursed).
401(k) savings plan with company match and profit sharing.
Flexible spending account.
Accident insurance plans.
Education reimbursement for bachelor’s or master’s degrees.
Employee assistance program.
Paid community volunteer time.
Career advancement opportunities.
Monetary sales incentives.