Patient Services Representative - Revo Health

Revo Health • Edina, MN

9d • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with administrative support, while providing excellent customer service. This is a full-time position at the Edina Specialty Surgery Center, with a scheduled shift of 5:30 AM–2:00 PM and availability required between 5:00 AM and 4:30 PM. The employee will be employed by Revo Health and work closely with Infinite Health Collaborative (i-Health) and its operating divisions. Revo Health is a professional services company that partners with healthcare groups to deliver patient care.

The role includes greeting and registering surgery patients, verifying and updating insurance and patient information, preparing and maintaining patient charts, and assisting with pre-operative calls and surgery scheduling. The representative collaborates with other disciplines to support patient outcomes and a smooth surgical experience, follows established reporting processes, contributes to education and skill development, and uses surgery center resources responsibly.

The position requires the ability to meet the physical demands of the work, including frequent lifting up to 50 pounds independently and occasional lifting up to 100 pounds with assistance, as well as standing, walking, bending, and moving throughout the shift. Employees are expected to comply with company policies and applicable laws, maintain reliable attendance, work efficiently, prioritize tasks, communicate professionally, and apply logical thinking to solve problems.

Requirements

• High school diploma, GED, or equivalent.
• Current certification in basic CPR for Healthcare Professionals (BLS), or completion upon hire.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Ability to work at an efficient and productive pace, handle interruptions appropriately, meet deadlines, and prioritize workload.
• Ability to communicate respectfully and professionally in person, by phone, and by email.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift, and frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents, auditory ability to participate clearly in phone or video calls, and manual dexterity to operate standard office equipment.

Nice To Haves

• Knowledge of medical terminology.
• Customer service experience.
• Administrative or medical office experience.

Responsibilities

• Greet and register surgery patients.
• Obtain appropriate insurance information and patient signatures during registration.
• Verify that patient insurance information is accurately updated.
• Enter new or changed patient information from pre-operative phone calls into the system before surgery.
• Manage and retrieve history and physical (H&P) documentation for upcoming surgery patients as needed.
• Prepare and break down patient charts.
• Assist with patient pre-operative phone calls and surgery scheduling.
• Monitor the fax machine and file operative reports, pathology reports, and other documents.
• Collaborate with other disciplines to maximize patient outcomes and support a smooth surgical experience.
• Report employee and/or patient or visitor events through the center’s established reporting process.
• Support the development and education of self, colleagues, orientees, and students, including functioning as a preceptor.
• Participate in continuing education and meet departmental continuing education requirements.
• Help manage controllable costs through proper, non-wasteful use of surgery center resources.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, and business ethics guidelines, as well as applicable laws and regulations.
• Maintain prompt and reliable attendance, work efficiently, manage interruptions, meet deadlines, and prioritize workload.
• Communicate respectfully and professionally in face-to-face, phone, and email interactions.

Benefits

• Medical plan with maternity bundle, dental, and vision plans for employees working 30 or more hours per week (60 hours per pay period).
• Tuition reimbursement for employees working 30 or more hours per week (60 hours per pay period).
• 401(k) profit sharing for all employees, regardless of hours worked.
• Employee Assistance Program for all employees, regardless of hours worked.
• Lifetime Fitness Subsidy for all employees, regardless of hours worked.
• Car rental discounts for all employees, regardless of hours worked.
• Home, auto, and pet insurance savings programs for all employees, regardless of hours worked.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED