Patient Services Rep (PSR) - 20 hours per week (2x10s)

Proliance Surgeons•Kirkland, WA

12d•Onsite

About The Position

The Patient Services Representative (PSR) is the face of Proliance Surgeons and often the first point of contact for patients and their loved ones. The PSR serves as a liaison for patient appointments, accommodations, and access to physicians. Duties include booking appointments and follow-ups, greeting patients, verifying eligibility using appropriate medical terminology, processing information, and coordinating with physicians and medical assistants on acute scheduling issues. This position is located at Proliance Eastside MRI in Kirkland, Washington. The schedule is Thursdays and Fridays, two 10-hour shifts, for 20 hours per week, on day shift.

Requirements

High school diploma or equivalent.
1–2 years of relevant public-contact experience, preferably in a medical office environment.
At least 1 year of front-office or reception experience; medical experience preferred.
Superior customer service and strong interpersonal skills, including patience, composure, and cooperation when working with patients, physicians, and staff.
Adherence to safety, risk-management, and precautionary procedures (OSHA/WISHA), and consistent respect for confidentiality (HIPAA).
Efficient use of time with attention to quality, detail, accuracy, and completion.
Flexibility to work varied hours and dependable attendance.
Ability to remain objective and not take situations personally.
Ability to adapt to change, delays, or unexpected events while maintaining a positive mindset.
Clear oral and written communication skills.
Ability to provide feedback to improve performance.
Self-motivation and ability to work independently, meet standards of excellence, and overcome obstacles with little supervision.
Ability to prepare records in accordance with detailed instructions.
Ability to type with speed and accuracy.

Nice To Haves

Practice management experience.

Responsibilities

Provide exemplary customer service in person and by phone.
Greet and direct patients, vendors, and visitors.
Schedule patient appointments according to established protocols and office policies, including follow-ups.
Check in new and established patients and verify information, insurance, and referrals; ensure consent forms and patient information are current in practice management software and electronic medical record systems.
Answer and screen calls on a multiline phone system, take messages, and direct calls and messages to appropriate staff or physicians.
Identify payor source and verify insurance eligibility and financial status.
Enter personal health and financial information accurately in the practice management system and comply with applicable privacy laws.
Assist patients with check-in and completion of paperwork or forms as needed.
Communicate appointment status, wait times, and cancellations or rescheduling proactively.
Review records for completeness, print necessary updates, and organize records.
Review physician clinic schedules for accuracy.
Collect and post co-pays, coinsurances, pre-payments, and account balances due.
Coordinate with medical assistants and the clinical team to facilitate patient flow.
Schedule in-person appointments, conferences, and meetings as requested.
Arrange interpreters for patient appointments as needed.
Complete other duties and assist others as directed.
Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.