Patient Services Rep (PSR) - 20 hours per week (2x10s)

Proliance Surgeons•Kirkland, WA

13d•$20 - $32•Onsite

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and their loved ones and serves as a liaison for appointments, accommodations, and access to physicians. The role includes scheduling appointments and follow-ups, greeting patients, verifying eligibility, processing patient information, and coordinating with physicians and medical assistants on acute scheduling issues. The position is based at Proliance Eastside MRI in Kirkland, Washington, and is scheduled Thursdays and Fridays for two 10-hour shifts, totaling 20 hours per week, on the day shift. The PSR provides in-person and phone customer service, supports patient check-in and record accuracy, handles scheduling and insurance-related processes, collects patient payments, and coordinates patient flow with the clinical team. The position requires compliance with privacy, safety, risk-management, and organizational policies.

Requirements

High school diploma or equivalent.
1–2 years of relevant public-contact experience, preferably in a medical office environment.
At least 1 year of front-office or reception experience; medical experience preferred.
Superior customer-service skills.
Strong interpersonal skills, including patience, composure, cooperation, and the ability to work well with patients, physicians, and staff.
Adherence to safety, risk-management, and precautionary procedures, including OSHA/WISHA requirements and HIPAA confidentiality.
Ability to use time efficiently and maintain quality, detail, accuracy, and task completion.
Flexibility to work varied hours and dependable attendance.
Ability to remain objective and separate oneself personally from situations.
Ability to adapt to change, delays, or unexpected events while maintaining a positive mindset.
Clear oral and written communication skills.
Ability to provide feedback to improve performance.
Self-motivation and ability to work independently, meet standards of excellence, and overcome challenges with little supervision.
Ability to prepare records according to detailed instructions.
Ability to type quickly and accurately.

Nice To Haves

Practice management experience.

Responsibilities

Provide exemplary customer service in person and by phone.
Greet and direct patients, vendors, and visitors.
Schedule appointments according to established protocols and office policies, including follow-ups; check in new and established patients and verify their information.
Confirm insurance and referrals, verify insurance eligibility and financial status, and identify the payor source.
Ensure consent forms and patient information are current in practice management and electronic medical record systems.
Answer and screen calls on a multiline phone system, take messages, and direct calls and messages to appropriate staff or physicians.
Enter personal health and financial information accurately while complying with applicable privacy laws.
Assist patients with check-in and completion of paperwork or forms as needed.
Communicate appointment status, wait times, and cancellations or rescheduling proactively.
Review records for completeness, print necessary updates, and organize records.
Review physician clinic schedules for accuracy.
Collect and post co-pays, coinsurance, pre-payments, and account balances due.
Coordinate with medical assistants and the clinical team to facilitate patient flow.
Schedule appointments, conferences, and meetings in person as requested.
Arrange interpreters for patient appointments as needed.
Complete other duties and assist others as directed.
Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.