Clinical Support Services Technician - Evenings (20 hours per week)

Carle Health•Urbana, IL

9d•Onsite

About The Position

The Clinical Support Services Associate I (CSSA1) floats among Logistics, Patient Transport, Hospitality Lounge, and Entryway Services as needed, based on workload and Epic task requests. The role supports Clinical Support Services and Hospitality operations by distributing medical equipment to patient-care areas across the CFH campus, helping optimize patient throughput, and assisting patients and guests with transportation and wayfinding. The technician provides customer-focused support for patient-care operations and safely transports patients, guests, equipment, and specimens to designated destinations. The role also supports Hospitality Lounge transports and arranging Uber Health rides, and assists Entryway Services with visitor and patient transport, wayfinding, and use of the Visitor Management System. The technician serves as a Safe Patient Handling resource and works at the top of scope as an expert in patient transport, safety equipment, and safe patient movement.

Requirements

Basic Life Support (BLS) Instructor certification through the American Heart Association (AHA) within 30 days.
Fingerprint check through the Illinois Department of Public Health (IDPH) within 30 days.

Responsibilities

Safely assist patients onto transport devices and transport them to designated destinations.
Respond appropriately to emergency situations involving patient transport.
Use, store, and clean equipment properly.
Independently receive dispatch assignments for patient transport and obtain the equipment needed.
Complete assignments within designated timeframes and meet department productivity standards for monthly average assignment completion time.
Distribute medical equipment to and from CFH departments as scheduled.
Perform basic medical equipment maintenance, including sanitizing, repairs, and assessing whether equipment needs replacement or additional orders.
Float between Clinical Support Services and Hospitality departments as workload requires to maintain efficient throughput.
Work with leadership to complete project tasks for all Clinical Support Services departments.
Assist with patient and visitor flow in Entryway Services through transport, wayfinding, or use of the Visitor Management System.
Serve as a Safe Patient Handling resource and expert in patient transport, safety equipment, and safe patient movement.
Assist the Hospitality Lounge team with transports and arranging Uber Health rides.