Patient Services Representative (PSR) - Family Practice Associates of Easley

Bon Secours Mercy Health•Easley, SC

11h

About The Position

The Patient Services Representative is the first point of contact for patients and the community at Family Practice Associates of Easley. The role supports physician-practice operations by registering patients, confirming demographic and insurance details, scheduling appointments, updating medical records, and providing courteous customer service. The representative may occasionally cover other physician-practice locations as needed.

Requirements

High school diploma or GED.
Strong communication and customer service skills.

Nice To Haves

Prior experience in patient registration or healthcare.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and community members respectfully and provide strong communication and customer service.
Answer internal and external calls, route calls, schedule patients, and enter scheduling information accurately and promptly.
Process patients when they arrive for appointments.
Troubleshoot and resolve problems promptly to maintain patient flow, and immediately inform a supervisor of department or patient issues.
Process admission paperwork and perform basic insurance verification.
Obtain, complete, and verify patient demographic and insurance information during registration, and correct registration errors as needed.
Record lobby wait-time indicators.
Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
Enter charges for external services, such as nursing homes, as needed.
Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
Help patients use online scheduling and MyChart as needed.
Help patients obtain referrals for follow-up services and record referrals in the tracking tool.
Obtain or assist with obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
Pull, file, maintain, and route patient charts according to office policy.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional counseling or payment arrangements are needed.
Complete accounts in revenue cycle software.
Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.