Patient Services Representative (PSR) - Family Practice Associates of Easley

Bon Secours Mercy Health • Easley, SC

2d

About The Position

The Patient Services Representative is the primary point of contact between patients and physician practices and provides quality service to patients and the community. The role processes registrations, verifies patient demographics and insurance information, schedules appointments, transcribes orders, explains financial options, updates medical records, and may occasionally cover other physician practice locations as needed.

The representative supports patient flow and front-office operations by answering and routing calls, processing patients at appointments, troubleshooting issues, collecting and reconciling payments, coordinating referrals and follow-up services, and assisting with authorizations and pre-certifications. The position also handles chart maintenance, prescription benefit verification, and referrals to financial counselors when needed.

Requirements

• High school diploma or GED.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer and route internal and external calls, schedule patients, and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments.
• Troubleshoot and promptly resolve problems to maintain patient flow, and immediately inform the supervisor about department or patient issues.
• Process admission paperwork and basic insurance verification; obtain, complete, and verify patient demographic and insurance information; and correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities, collect and process patient payments, and reconcile the cash drawer at the end of the day.
• Enter charges for external services, such as nursing homes, as needed.
• Schedule referrals and follow-up appointments and assist with scheduling, rescheduling, or canceling other patient services.
• Help patients use online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals using the referral/consults tracking tool.
• Obtain or assist in obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
• Pull, file, maintain, and route patient charts according to office policy.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional financial counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED