Patient Services Representative - CCP Express Care Washington

UPMC • Washington, PA

6d

About The Position

UPMC Children’s Community Pediatrics is hiring a Limited Part-Time Patient Services Representative to support its offices in Washington. The role supports patient access and office operations, including patient registration, appointment scheduling, patient guidance, financial advocacy, insurance verification, and administrative tasks. Weekend and evening availability is required. Clinic hours are 4:30 p.m.–9 p.m. Monday–Friday, 11:30 a.m.–8 p.m. Saturday, and 9:30 a.m.–6 p.m. Sunday.

Requirements

• Completion of high school or equivalent.
• Act 31, Act 33, Act 34, and Act 73 clearances.
• Weekend and evening availability to support the clinic’s hours of operation.

Nice To Haves

• Registration and EPIC experience.
• Experience with personal computer-based applications and various office equipment, and proficient typing skills.
• Two years of experience in a medical, billing, fiscal, or customer service role.
• Knowledge of medical terminology.
• Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

• Greet patients, assist with check-in, collect copayments, and update patient information.
• Arrange follow-up appointments and connect patients to services.
• Help patients navigate the healthcare system and provide clear instructions.
• Register patients in Biometrics and promote the MyUPMC portal.
• Educate patients about financial responsibilities and connect them to resources.
• Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Handle phone calls, scan records, and perform office duties.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED