Patient Services Representative - CCP Bethel Park

UPMC • Pittsburgh, PA

1d

About The Position

UPMC Children's Community Pediatrics is hiring a full-time Patient Services Representative to support its office in Bethel Park. Weekend and evening availability is required to support the office's hours of operation. The representative greets patients, assists with check-in, collects copayments, updates patient information, schedules follow-up appointments, and connects patients with services. The role also helps patients navigate the healthcare system, provides clear instructions, registers patients in Biometrics, promotes the MyUPMC portal, explains financial responsibilities, and connects patients to resources. Administrative and compliance duties include verifying insurance, obtaining consent signatures, following HIPAA regulations, handling phone calls, scanning records, and performing office duties.

Requirements

• Completion of high school or equivalent.
• Weekend and evening availability is required.
• Act 31, Act 33, Act 34, and Act 73 clearances.

Nice To Haves

• Experience with personal computer-based applications and various office equipment, and proficient typing skills.
• Two years of experience in a medical, billing, fiscal, or customer service role.
• Knowledge of medical terminology.
• Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

• Greet patients, assist with check-in, collect copayments, and update patient information.
• Arrange follow-up appointments and connect patients to services.
• Help patients navigate the healthcare system and provide clear instructions.
• Register patients in Biometrics and promote the MyUPMC portal.
• Educate patients about financial responsibilities and connect them to resources.
• Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Handle phone calls, scan records, and perform office duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED