Patient Services Representative - CCP Squirrel Hill

UPMC • Pittsburgh, PA

2d

About The Position

UPMC Children's Community Pediatrics is hiring a full-time Patient Services Representative to support its office in Pittsburgh. Weekend availability is required to support the hours of operation. The role involves greeting patients, assisting with check-in, collecting copayments, updating patient information, scheduling follow-up appointments, and connecting patients with services. The representative helps patients navigate the healthcare system, provides clear instructions, registers patients in Biometrics, promotes the MyUPMC portal, and educates patients about financial responsibilities and available resources. Administrative and compliance duties include verifying insurance, obtaining consent signatures, following HIPAA regulations, handling phone calls, scanning records, and performing office duties.

Requirements

• Completion of high school or equivalent.
• Act 31, Act 33, Act 34, and Act 73 clearances.

Nice To Haves

• Experience with personal computer-based applications and various office equipment, with proficient typing skills.
• Two years of experience in a medical, billing, fiscal, or customer service role.
• Knowledge of medical terminology.
• Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

• Greet patients, assist with check-in, collect copayments, and update patient information.
• Arrange follow-up appointments and connect patients to services.
• Help patients navigate the healthcare system and provide clear instructions.
• Register patients in Biometrics and promote the MyUPMC portal.
• Educate patients about financial responsibilities and connect them to resources.
• Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Handle phone calls, scan records, and perform office duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED