Patient Access Services Representative - Gardiner Express Care

MaineGeneral Health•Gardiner, ME

About The Position

Performs financial clearance, registration, and clerical duties associated with point-of-service services. The representative greets patients and caregivers, explains the intake process, answers questions, registers patients, verifies insurance and authorizations, checks medical necessity, collects patient payments or refers patients to financial counseling, and coordinates with unit staff to support timely placement and reduce delays. The role is expected to meet productivity, quality, and privacy standards.

Requirements

High school diploma or equivalent.
Strong data entry, communication, and teamwork skills.

Nice To Haves

Experience in registration, billing, scheduling, or customer service.
Working knowledge of insurance and authorizations.

Responsibilities

Greet patients and caregivers, explain the intake process, and answer questions.
Accurately register patients and capture required demographic, billing, and clinical information.
Verify insurance, obtain authorizations, and check medical necessity.
Collect copays, deductibles, and coinsurance, or refer patients to financial counseling.
Coordinate with unit staff to support timely placement and reduce delays.
Meet productivity, quality, and privacy standards.

Benefits

Health, dental, and vision benefits.
Wellness programs and resources.
Leave for new parents.
Generous earned time plan.
Employee Assistance Program for employees and members of their household.
Payactiv access to wages earned before payday.
Tuition reimbursement.
Eligible employees may receive up to 2% of eligible pay in 403(b) company-matching contributions and another 2% in the 401(a) retirement income plan.
Insurance plans covering loss of income due to death, terminal illness, or serious injury from accident.
Short-term and long-term disability insurance.
Leadership-supported career development programs and learning resources.