Patient Services Representative - Front Desk - Newport Beach, CA
About The Position
The Patient Services Representative - Front Desk supports patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. The role contributes to operational efficiency and a positive patient experience by greeting patients, assisting with forms, routing calls, maintaining patient records, and responding to concerns. The position requires a proactive, dependable, and detail-oriented person who can manage multiple tasks in a dynamic healthcare environment. The position pays $20–$23 per hour and is scheduled Monday through Friday, eight hours daily. Additional responsibilities may be assigned or duties modified by the department supervisor based on operational needs.
Requirements
- High school diploma or equivalent.
- Proficient in collecting patient payments at the time of service.
- Skilled in navigating multiple computer systems simultaneously.
- Competent in Microsoft Office applications.
- Able to perform the role’s physical and mental demands, with reasonable accommodations where applicable.
Nice To Haves
- Six months of medical office experience preferred.
Responsibilities
- Greet patients professionally and warmly upon arrival.
- Manage patient registration and appointment scheduling.
- Triage and route clinical calls to the appropriate departments or personnel.
- Assist patients with required forms and paperwork, providing guidance to ensure accuracy and completeness.
- Maintain a clean, organized, and inviting work area and lobby.
- Identify and escalate patient concerns to appropriate team members or departments.
- Meet or exceed departmental productivity benchmarks.
- Maintain an understanding of billing processes and the medical services offered by practitioners.
- Enter referral information accurately, manage patient records, and keep medical charts up to date and accessible.
- Maintain consistent attendance and punctuality.
- Perform other tasks assigned by the supervisor to support healthcare operations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
