Patient Services Representative - Front Desk - Pasadena/Melrose, CA
About The Position
We are seeking a professional and detail-oriented Patient Services Representative to support patient care across multiple practices and facilities. The role manages registration, appointment scheduling, and clinical call coordination, helping ensure operational efficiency and an exceptional patient experience. The position is part-time, with openness to full-time as needed, and requires flexibility to commute to either the Pasadena or Melrose, California location. The pay range is $20–$24 per hour. The role requires a proactive, dependable, and detail-oriented individual who can manage multiple tasks in a dynamic healthcare environment and demonstrate a strong commitment to patient care and operational excellence. Reasonable accommodations may be made for individuals with disabilities. Additional responsibilities may be assigned or duties modified by the department supervisor based on operational needs.
Requirements
- High school diploma or equivalent.
- 0–1 years of customer service experience; healthcare, call center, or retail experience is preferred.
- Proficient in collecting patient payments at the time of service.
- Skilled at navigating multiple computer systems simultaneously.
- Competent in Microsoft Office applications.
- Able to commute to either the Pasadena or Melrose location and be flexible.
- Able to perform the stated physical and vision requirements, with reasonable accommodations where applicable.
Nice To Haves
- Customer service experience in a call center, healthcare, or retail environment.
Responsibilities
- Greet patients warmly and professionally upon arrival.
- Manage patient registration and appointment scheduling while providing high-quality customer service.
- Triage and route clinical calls accurately to appropriate departments or personnel.
- Help patients complete required forms and paperwork, providing guidance to ensure accuracy and completeness.
- Maintain a clean, organized, and inviting work area and lobby.
- Identify and escalate patient concerns to appropriate team members or departments.
- Meet or exceed departmental productivity benchmarks.
- Maintain an understanding of billing processes and the medical services offered by practitioners.
- Enter referral information accurately, manage patient records, and keep medical charts up to date and accessible.
- Maintain consistent attendance and punctuality.
- Perform other tasks as assigned by the supervisor to support healthcare operations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
