Patient Services Representative - Front Desk - Pasadena/Melrose, CA

PhyNet Dermatology•Pasadena, TX

2d•Onsite

About The Position

We are seeking a professional and detail-oriented Patient Services Representative to support front-desk operations across multiple healthcare practices and facilities in Pasadena and Melrose, California. The role helps ensure seamless patient care through registration, appointment scheduling, and clinical call coordination, contributing to operational efficiency and a positive patient experience. The position is part-time, with the possibility of full-time hours as needed, and requires flexibility and the ability to commute to either location. Pay is $20–$24 per hour. The successful candidate will provide patient-facing administrative support, maintain accurate records and referrals, assist with paperwork, and help keep the lobby and work area organized. They will also handle patient payments, route calls, escalate concerns, meet productivity benchmarks, and support other operational duties as assigned. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent.
0–1 years of customer service experience.
Ability to collect patient payments at the time of service.
Ability to navigate multiple computer systems simultaneously.
Competence with Microsoft Office applications.
Proactive, dependable, and detail-oriented approach, with the ability to manage multiple tasks in a dynamic healthcare environment.
Commitment to patient care and operational excellence.
Ability to commute to either the Pasadena or Melrose location and remain flexible.
Occasionally stand, walk, and sit for extended periods; handle objects, tools, or controls; and reach with hands and arms.
Occasionally climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
Occasionally lift, push, pull, or move up to 20 pounds.
Required vision includes close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Customer service experience in a call center, healthcare, or retail environment.

Responsibilities

Greet patients warmly and professionally upon arrival.
Manage patient registration and appointment scheduling while providing strong customer service.
Triage and route clinical calls to the appropriate departments or personnel.
Help patients complete required forms and paperwork, ensuring accuracy and completeness.
Maintain a clean, organized, and inviting work area and lobby.
Identify and escalate patient concerns to appropriate team members or departments.
Meet or exceed departmental productivity benchmarks.
Maintain an understanding of billing processes and the medical services offered by practitioners.
Enter referral information accurately, manage patient records, and keep medical charts up to date and accessible.
Maintain consistent attendance and punctuality.
Perform other tasks assigned by the supervisor to support healthcare operations.