Patient Services Representative - REACCH Program

UPMC•Harrisburg, PA

1d•Onsite

About The Position

UPMC is seeking a full-time Patient Services Representative to support its REACCH Program team/office in Harrisburg. The role is the first point of contact for patients and supports efficient front-end operations and a positive patient experience in a fast-paced clinical environment. The representative welcomes patients, supports check-in and consumer-friendly technology, explains and collects applicable patient payments, maintains registration and insurance information, schedules follow-up appointments, and connects patients with financial advocacy resources when needed. The role contributes to service excellence across UPMC physician practices, hospitals, and outpatient surgery departments. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with rotating extended hours until 5:30 p.m. on Mondays and Tuesdays. Flex time is provided later in the week. No weekends or holidays are required. A high school diploma or equivalent is required. Act 34 is listed under Licensure, Certifications, and Clearances.

Requirements

High school graduation or equivalent is required.
Act 34 is listed under Licensure, Certifications, and Clearances.

Nice To Haves

Experience with personal computer-based applications and other office equipment, and proficient typing skills.
Two years of experience in a medical, billing, fiscal, or customer service function.
Knowledge of medical terminology.
Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

Provide a warm greeting for all patients.
Guide patients through self-arrival technology or check them in at the desk according to their preference.
Collect copayments and other applicable patient payments at the point of service.
Confirm or update patient registration information at checkout and schedule follow-up appointments.
Follow up on unresolved patient questions or needs to support continuity of care.
Use service-recovery principles and take appropriate action when service does not meet UPMC Experience expectations.
Promote the MyUPMC patient portal and assist patients with registration when applicable.
Confirm or verify insurance benefits with carriers using online verification systems or telephone inquiries.
Obtain the patient’s or family member’s signature for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
Perform in accordance with system-wide competencies and behaviors.
Perform other duties as assigned.