Patient Services Representative - front desk

Lumexa Imaging•Mount Laurel Township, NJ

2d•$18 - $19•Onsite

About The Position

The Patient Services Representative is a front-desk role at an imaging center, greeting patients and registering them for procedures. The position performs the clerical work needed to register and process patients so imaging studies can be performed and billed correctly. The role is based at the Mt. Laurel location and is scheduled full-time, Monday through Friday from 7:00 a.m. to 3:30 p.m., with one Saturday rotation every four weeks from 7:30 a.m. to 12:00 p.m. The work is performed in an indoor office setting near coworkers and involves daily interaction with patients, patients’ family members, coworkers, and vendors. The position requires sitting for about 75% of the shift, along with standing, walking, reaching, and lifting. Computer keyboard, mouse, and telephone use is required for 80–90% of the shift.

Requirements

High school diploma or equivalent.
Good computer skills, with proficient keyboarding and data-entry skills.
Excellent communication skills.
Detail-oriented, with the ability to multitask in a busy work environment.
Ability to communicate verbally and in writing with patients, their family members, and coworkers.
Ability to use office equipment such as a copy machine, scanner, fax machine, and multiline telephone.

Nice To Haves

Experience in an administrative healthcare position is preferred.
Working knowledge of insurance and billing functions.
Knowledge of medical terminology and anatomy.

Responsibilities

Register patients by collecting and verifying demographic, insurance, and referring physician information, as well as meaningful-use information.
Ensure accurate and complete patient data entry.
Check insurance eligibility.
Calculate deductibles and coinsurance amounts.
Collect and post copayments, coinsurance, and account balances.
Perform daily data-entry and computer work.
Maintain accurate journal sheets of payments posted.
Schedule appointments and explain studies, procedures, and preparations to patients.
Answer telephone calls, fax reports, and request and release images.
Contact referring physician offices as needed.
Maintain confidentiality and comply with HIPAA and corporate compliance regulations.
Print and/or scan documents into patient accounts.
Keep the work area stocked, orderly, and clean.
Release images to patients when necessary.
Communicate information to radiologists, technologists, patients, and referring physician offices.
Maintain punctuality and regular attendance.
Perform other duties as assigned.

Benefits

Career growth support through internal promotion opportunities and the Technologist Advancement Academy, including paid working-hours cross-training, a dedicated trainer, and online simulation training.
Three medical insurance plans.
Dental insurance, including orthodontia coverage with no age limit.
Vision coverage.
Life insurance at no cost to the employee, with additional voluntary coverage available.
18 days of paid time off and holidays at the start of employment, with additional time earned over time.
401(k) plan with Safe Harbor and profit-sharing contributions.
Teladoc access for phone or video consultations with a doctor.
Employee and eligible household-member discounts covering several radiology studies.
Voluntary short- and long-term disability insurance; maternity leave is covered by short-term disability.