Front Desk Patient Services Representative

Horizon Eye Care•Charlotte, NC

19h

About The Position

The Front Desk Patient Services Representative greets patients and ensures complete, accurate check-in and check-out. The role gathers the information needed to process insurance claims and accurately bill patients for copayments, deductibles, and non-covered services. It supports patient flow by coordinating with clinical staff and physicians, managing appointments and communications, and using practice management systems to maintain records and process charges.

Requirements

High school diploma or equivalent.
Two years of customer service experience, preferably in a medical or ophthalmic environment.
Basic database skills, preferably with an electronic medical system.
Knowledge of insurance company processes and ability to read an Explanation of Benefits form.
Ability to work independently.
Clear written and verbal communication skills.
Excellent interpersonal skills with a variety of personality types.
Ability to multitask.
Problem-solving ability.
Organizational skills.

Responsibilities

Greet patients professionally upon arrival and acknowledge them in a friendly manner.
Obtain or update patient demographic information and copy insurance cards at each visit.
Enter all required information into the physician practice management system.
Answer patient and family questions as appropriate.
Follow check-in and check-out workflows and float between those functions according to patient volume.
Pull routine eye plans and obtain authorizations, including VSP, EyeMed, and Community Eye Care.
Verify and review eligibility in NextGen and payer websites as needed.
File charges in NextGen and the routine vision system (VSP).
Calculate patient charges accurately and collect required copayments.
Monitor missing charges in NextGen and coordinate with clinical teams to ensure timely entry.
Prepare charts through pre-registration review, including charts for physicians traveling to occasional locations and premature baby charts.
Support technical staff and physicians to help ensure timely patient flow.
When assigned bilingual responsibilities, monitor Spanish NotifyMD web messages, handle Spanish calls and voicemails, review and approve translated correspondence and patient forms, and translate for Surgery Coordinators as needed.
Scan correspondence received by mail or fax to Cotswold.
Schedule patient appointments, including triage patients, and schedule requested web appointments.
Use multiple practice management systems to extract information.
Comply with the petty cash policy daily.
Print physician schedules for clinical teams.
Fax referrals to the referral department and distribute faxes.
Answer telephone calls promptly and in a customer-friendly manner.