Patient Services Representative - front desk

South Jersey Radiology Associates•Mount Laurel Township, NJ

1d•Onsite

About The Position

The Patient Services Representative works at the front desk of an imaging center, greeting patients and registering them for procedures. The role performs clerical duties needed to register and process patients so imaging studies can be performed and billed correctly. The position involves frequent computer, keyboard, mouse, and telephone use, along with daily interaction with patients, their family members, coworkers, and vendors. It is based in an indoor office setting close to coworkers.

Requirements

High school diploma or equivalent.
Good computer skills, including proficient keyboarding and data-entry skills.
Excellent communication skills.
Attention to detail and ability to multitask in a busy work environment.
Ability to communicate verbally and in writing with patients, family members, and coworkers.
Knowledge of office equipment, including a copy machine, scanner, fax machine, and multiline telephone.
Ability to sit for 75% of the scheduled shift and to stand, walk, reach, and lift.
Ability to use a computer keyboard, mouse, and telephone for 80–90% of the scheduled shift.

Nice To Haves

Experience in an administrative healthcare position.
Working knowledge of insurance and billing functions.
Knowledge of medical terminology and anatomy.

Responsibilities

Register patients by collecting and verifying demographic information, insurance data, referring physician information, and meaningful-use information.
Enter patient data accurately and completely.
Check insurance eligibility and calculate deductibles and coinsurance.
Collect and post copayments, coinsurance, and balances, and maintain accurate journal sheets of posted payments.
Perform daily computer and data-entry work.
Schedule appointments and explain studies, procedures, and preparations to patients.
Answer telephone calls, fax reports, and request and release images.
Contact referring physician offices as needed.
Maintain confidentiality and comply with HIPAA and corporate compliance regulations.
Print and/or scan documents into patient accounts.
Keep the work area stocked, orderly, and clean.
Communicate information to radiologists, technologists, patients, and referring physician offices.
Maintain regular attendance and punctuality.
Perform other duties as assigned.