Front Desk Patient Financial Services Representative Pulmonary
About The Position
This position coordinates patient flow and front-desk financial services in a pulmonary specialty practice. Responsibilities include answering phones, scheduling appointments, registering patients, collecting required signatures, verifying insurance coverage, validating referrals and authorizations, collecting patient liability, and providing patients with financial guidance. The role also accurately posts payments and charges, releases information in accordance with organizational and compliance policies, and supports reimbursement efforts. The position is based at BUMG Arcadia Specialties, 4200 E. Camelback Rd, Suite 202, Phoenix, Arizona. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. The work involves a fast-paced, high-volume, multi-task environment and requires independent judgment in prioritizing work under regular supervision.
Requirements
- High school diploma/GED or equivalent working knowledge.
- One or more years of work experience in patient financial services, financial or collection services, or insurance industry processes.
- Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
- Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
- Strong knowledge of common office software, including word processing, spreadsheet, and database software.
- For employees in the specified Banner Behavioral Health or BUMG/BUMCT/BUMCS behavioral-health clinical settings serving children: an Arizona Fingerprint Clearance Card at hire and maintained during employment, and an Arizona Criminal History Affidavit signed upon hire.
Nice To Haves
- Work experience with the company’s systems and processes.
- Previous cash collections experience.
- Additional related education and/or experience.
Responsibilities
- Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
- Verify insurance eligibility and benefits, document verification, and assist with obtaining or validating pre-certifications, referrals, and authorizations.
- Calculate and collect patient liability based on verified benefits and expected reimbursement; explain financial policies and alternative payment resources to patients and families.
- Enter payments and charges and complete daily payment and charge reconciliation accurately and promptly.
- Balance the cash drawer at the beginning and end of the day and prepare daily bank deposits with paperwork for centralized billing.
- Schedule office visits and procedures within the medical practice and external practices as needed, accounting for payor plan provisions.
- Confirm appointments as needed and ensure patients are properly prepared for visits.
- Address patient concerns by phone, email, and in person, using effective communication with patients, families, care teams, management, centralized services, and HIMS.
- Assist with requests for patient medical records according to company procedures and applicable state and federal laws.
- Support patient flow through tasks such as escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
- Work independently within structured routines, prioritize tasks, and use sound judgment to support timely and appropriate patient care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
