Patient Services Rep (Clearwater, KS)
About The Position
The Patient Services Representative provides the first point of contact between patients and GraceMed Health Clinic, Inc. The role welcomes and directs patients, supports appointment scheduling and follow-up, and maintains accurate patient information in the EClinical Works (ECW) database. The position is classified as non-exempt and full-time, has no supervisory responsibilities, and reports to the Clinic/Medical Manager or Dental Clinic Manager. The role is based in a medical/dental office setting and involves interaction with physicians, patients, and other office personnel. Work may include contact with angry, upset, or ill persons and potential exposure to blood, body fluids, and other hazardous substances. The usual schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., although the schedule may vary.
Requirements
- High school diploma or equivalent.
- Previous customer service experience.
- Thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment.
- Ability to work independently and organize, monitor, and adjust work to ensure accuracy and timeliness.
- Demonstrated ability to identify and solve problems.
- Ability to learn new concepts and procedures quickly.
- Excellent organizational skills and commitment to accuracy.
- Ability to embrace and personify GraceMed's mission and values with socioeconomic and cultural sensitivity.
- Good verbal and written communication skills and ability to professionally receive and follow oral instructions.
- Compassion for patients, family members, and others, with a nurturing spirit when providing care during stressful situations.
- Ability to sit and/or stand for long periods, bend and stoop, and lift up to 50 pounds as required.
- Visual acuity and manual dexterity to use a computer, and auditory acuity to handle phone calls.
Nice To Haves
- Spanish bilingual proficiency.
- Previous medical/dental receptionist experience or a background in general office work.
- Additional training and/or experience in office procedures and medical/dental terminology.
Responsibilities
- Greet and check in patients arriving for appointments and help them feel welcome.
- Verify information required for patient appointments, including that patient information in ECW is current and the type of clinical visit is accurate.
- Verify patient information before appointments, including next-day insurance coverage and same-day demographics; note expired or changed insurance in the account for referral to the payment specialist upon arrival.
- Correct and document actions in ECW as needed.
- Assist with next-day appointment reminders when needed and document the action in ECW.
- Prepare paperwork for patients to complete before appointments.
- Document patient cancellations and missed appointments according to protocol.
- Receive deliveries and distribute them to appropriate personnel.
- Maintain cleanliness and orderliness of the reception work area and waiting area.
- Maintain patient confidentiality at all times.
- Organize, monitor, and adjust work as needed to ensure accuracy and timeliness.
- Identify and solve problems and provide input into the development of the office environment and its processes.
- Professionally receive and follow oral instructions and communicate with people in person and by telephone.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
