Patient Services Representative - Front Desk - Beverly, MA
About The Position
We are seeking a professional and detail-oriented Patient Services Representative to support patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. The role contributes to operational efficiency and a positive patient experience. The representative greets patients, coordinates clinical calls, assists with paperwork, maintains an organized lobby and work area, escalates patient concerns, and supports billing-related and referral record processes. The position also requires reliable attendance and punctuality and may include other duties assigned by the supervisor.
Requirements
- High school diploma or equivalent.
- 0–1 years of customer service experience; healthcare, call center, or retail experience is preferred.
- Proficient in collecting patient payments at the time of service.
- Skilled at navigating multiple computer systems simultaneously.
- Competent in Microsoft Office applications.
Nice To Haves
- Customer service experience in a call center, healthcare, or retail environment.
Responsibilities
- Greet patients professionally and manage patient registration and appointment scheduling.
- Triage and route clinical calls to the appropriate departments or personnel.
- Assist patients with required forms and paperwork, providing guidance to ensure accuracy and completeness.
- Maintain a clean, organized, and inviting work area and lobby.
- Identify and escalate patient concerns to appropriate team members or departments.
- Meet or exceed departmental productivity benchmarks and maintain an understanding of billing processes and practitioners’ medical services.
- Enter referral information, manage patient records, and keep medical charts up to date and accessible.
- Maintain consistent attendance and punctuality.
- Perform other tasks assigned by the supervisor.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
