Patient Services Representative Sr

INTEGRIS Health•Oklahoma City, OK

20d

About The Position

The Patient Services Representative Senior mentors new entry-level Patient Services Representatives and helps ensure the integrity of clinic data and patient information. The role includes answering telephones, taking concise messages, scanning and indexing information into the medical record, handling medical-record requests, and performing basic scheduling. The position requires population-specific competencies and adherence to National Patient Safety Goals appropriate to its level of patient contact.

Requirements

At least 3 years of experience in a health care setting, including interpersonal and telephone customer service.
Knowledge of Microsoft Office.

Nice To Haves

Experience with cashier procedures and/or basic accounting.
Experience with clinic check-in/check-out procedures.
Knowledge of basic health insurance, HMO, and PPO.
Knowledge of basic medical terminology.
General knowledge of CPT and ICD-9 coding.

Responsibilities

Enter daily charges accurately, including time-of-service payments.
Balance end-of-day business transactions accurately.
Schedule appointments and, in an emergency, inform a clinical employee or provider.
Verify insurance eligibility and benefits.
Enter patient demographics accurately into the practice management system.
Complete outgoing referrals.
Assist in training new employees.
Receive and/or dispatch incoming phone calls.
Contact third-party payers for benefit and pre-certification information and enter information into the billing system.
Collect checks and cash for co-pays and deductibles; collect deposits and/or make financial arrangements with guarantors.
Provide financial counseling to patients and families regarding ambulatory-care billing processes and procedures.
Work directly with clinical staff to ensure proper patient placement.
Perform check-in and check-out duties accurately and promptly.
Take telephone messages, correctly spell names, and identify patients using two patient identifiers in accordance with National Patient Safety Goals.
Take clear and concise messages from pharmacies, physicians, and hospital personnel and direct them to the appropriate clinical employee and/or provider.
Manage large call volumes while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.