Hybrid Patient Services Representative
About The Position
The Patient Services Representative supports increased call volumes during a busy enrollment season. The role assists patients, caregivers, healthcare providers, and advocacy partners through inbound calls, providing customer service and accurately documenting patient interactions. Representatives explain assistance programs, eligibility requirements, and available resources; process supporting documentation; calculate and verify eligibility information; and handle sensitive patient information in compliance with HIPAA. The position is hybrid in Midlothian, Virginia, with remote work on Monday and Friday and onsite work Tuesday through Thursday. The schedule is Monday through Friday, 8:30 AM to 5:00 PM. This is a 4–6 month contract with potential for permanent hire.
Requirements
- Healthcare customer service experience.
- Experience with Medicare, Medicaid, Marketplace plans, or private insurance.
- Contact center or call center experience.
- Experience supporting vulnerable patient populations.
- Compassion, patience, and ability to thrive in a fast-paced environment while helping people navigate complex healthcare situations.
Responsibilities
- Handle high-volume inbound calls from patients, caregivers, healthcare providers, and pharmaceutical partners.
- Explain assistance programs, eligibility requirements, and available resources.
- Accurately document customer interactions and process supporting documentation.
- Calculate and verify eligibility information.
- Maintain HIPAA compliance when handling sensitive patient information.
- Resolve inquiries with empathy, professionalism, and attention to detail.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, such as PTO, vacation, or sick leave, if eligible.
- Potential for contract-to-hire conversion.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
