Vision Care - Patient Services Representative – No Experience Required!

Bridgeview Eye Partners • Maumee, OH

17d

About The Position

The Patient Services Representative facilitates communication between patients, doctors, clinical staff, and administrative staff, and serves as a liaison between patients, insurance companies, and the MWEC Central Billing department. The role includes verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triaging and responding to patient inquiries, and maintaining patient charts. No experience is required.

Requirements

• High school graduate or equivalent.
• No prior experience is required.

Nice To Haves

• Previous medical office experience.
• Knowledge of medical coding and billing.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, and assist with patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies, and available services.
• Prepare patient charts before appointments and complete them upon patient arrival.
• Process patient checkouts by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and entering corresponding data into the EHR.
• Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from reports, and submitting essential reports.
• Monitor patient flow throughout the office and communicate delays appropriately.
• Help provide a safe and clean office environment.
• Perform other duties and assume responsibilities as determined by the office manager and doctor(s).

Benefits

• Competitive starting wage based on previous experience.
• Approximately 6.5 paid holidays per year.
• Approximately 10 days of PTO within the first year.
• Employee Referral Program.
• Health, dental, and vision benefits.
• 401(k).
• Company-paid certification program offering opportunities for growth and wage increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED