Patient Services Representative - Front Desk - Seattle, WA
About The Position
We are seeking a professional and detail-oriented Patient Services Representative to join a healthcare team. This role supports seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. The position contributes to operational efficiency and a positive patient experience. The representative greets patients, handles registration and scheduling, routes clinical calls, helps patients complete paperwork, and maintains an organized lobby and work area. The role also includes escalating patient concerns, meeting productivity benchmarks, understanding billing processes and practitioner services, entering referrals, maintaining patient records and medical charts, and supporting other operational tasks as assigned. Consistent attendance and punctuality are expected. The pay range is $22–$24 per hour. The schedule is Monday through Thursday, 7:00 a.m. to 5:00 p.m., with 10-hour workdays.
Requirements
- High school diploma or equivalent.
- 0–1 years of customer service experience.
- Proficiency in collecting patient payments at the time of service.
- Ability to navigate multiple computer systems simultaneously.
- Competence with Microsoft Office applications.
- Proactive, dependable, and detail-oriented, with the ability to manage multiple tasks in a dynamic healthcare environment.
- Commitment to patient care and operational excellence.
Nice To Haves
- Customer service experience in a call center, healthcare, or retail environment.
Responsibilities
- Greet patients warmly and professionally upon arrival.
- Manage patient registration and appointment scheduling while providing high-quality customer service.
- Triage and route clinical calls to the appropriate departments or personnel.
- Assist patients with required forms and paperwork, providing guidance to support accurate and complete submissions.
- Maintain a clean, organized, and inviting work area and lobby.
- Identify and escalate patient concerns to appropriate team members or departments.
- Meet or exceed departmental productivity benchmarks.
- Maintain an understanding of billing processes and the medical services offered by practitioners.
- Enter referral information accurately, manage patient records, and keep medical charts up to date and accessible.
- Maintain consistent attendance and punctuality.
- Perform other tasks as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
