Front Desk Administrator - Seattle, Wa

Mindful Support Services•Seattle, WA

12h•$22 - $22•Onsite

About The Position

Mindful Therapy Group is hiring a Patient Services Specialist to support the day-to-day operations of its Elliott Bay clinic in Seattle. The role helps create a positive experience for clients and providers through scheduling, customer service, communication, and administrative coordination. It is suited to an organized, people-oriented person eager to learn and grow, with opportunities to develop new skills, take on increased responsibility, and pursue advancement within the organization. Mindful Therapy Group provides billing, marketing, credentialing, and administrative support to independent mental health providers across the Pacific Northwest. The organization has partnered with more than 2,500 providers across 20+ locations since 2011. The position is full-time, with a Tuesday–Saturday schedule and rotating shifts. Flexible availability is required during business hours, which may include Monday through Friday from 7:00 AM to 8:00 PM and Saturdays from 8:00 AM to 4:00 PM. The listed pay is $22.00 per hour. A background check is required. Individuals currently receiving clinical services at Mindful Therapy Group are asked to wait until their care is discontinued before beginning employment, due to a conflict-of-interest policy.

Requirements

At least 2 years of customer service, administrative support, hospitality, or related experience is preferred.
Strong written and verbal communication skills and the ability to communicate professionally and effectively.
Excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Strong organizational and time-management skills, with the ability to adapt to changing needs.
Collaborative team orientation and open communication with colleagues and leadership.
High school diploma or GED required.
Flexible availability during business hours, potentially including weekdays from 7:00 AM to 8:00 PM and Saturdays from 8:00 AM to 4:00 PM.
Background check required.

Nice To Haves

Experience in hospitality, restaurants, retail, or other customer-service-focused industries is encouraged.
At least 2 years of customer service, administrative support, hospitality, or related experience is preferred.

Responsibilities

Partner with the Office Manager to set goals, manage outcomes, and follow through promptly on complex tasks.
Create a welcoming client experience through active listening, empathy, and professionalism.
Follow check-in procedures to verify demographic information, collect balances due, and schedule future appointments.
Manage high volumes of inbound and outbound emails and provider support chats while coordinating care, protecting client privacy under HIPAA guidelines, and obtaining required Releases of Information (ROIs).
Develop expertise in provider support, including provider communications, schedule management, and intake procedures.
Respond to client and provider inquiries and requests in a timely manner by phone, email, and in person.
Schedule new and returning clients to help maximize provider utilization.
Assist clients and providers with technology questions and troubleshooting, including the patient portal and telehealth platform.
Maintain HIPAA compliance and protect Protected Health Information (PHI).
Address client concerns and complaints, escalating issues to the Office Manager when they are outside the role’s scope or require additional support.
Identify process-improvement opportunities and work with the Office Manager to develop and communicate recommendations.
Support office cleanliness, address facility needs, and maintain a professional, organized, welcoming office environment.