Patient Services Rep - Per Diem / Part-Time

Proliance Surgeons • Seattle, WA

10d • $21 - $32 • Onsite

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and their loved ones and serves as a liaison for patient appointments, accommodations, and access to physicians. The role includes scheduling appointments and follow-ups, greeting patients, verifying eligibility, processing required information, and coordinating with physicians and medical assistants on acute scheduling problems. The position requires travel between the Wallingford and Ballard offices based on business needs.

The role provides front-office support in person and by phone, maintains accurate patient and financial information in practice management software and electronic medical record systems, supports patient check-in, and helps coordinate patient flow. The PSR must follow organizational policies, protect patient confidentiality, and provide attentive, accurate customer service.

Requirements

• High school diploma or equivalent.
• 1–2 years of relevant public-contact experience, preferably in a medical office environment.
• At least 1 year of front-office or reception experience; medical experience preferred.
• Superior customer service and strong interpersonal skills, including patience, composure, cooperation, and the ability to work well with patients, physicians, and staff.
• Follow safety, risk management, and precautionary procedures, including OSHA/WISHA requirements and HIPAA confidentiality.
• Use time efficiently and maintain quality, detail, accuracy, and task completion.
• Flexibility to work varied hours and dependable attendance.
• Remain objective and adapt to change, delays, or unexpected events while maintaining a positive mindset.
• Clear oral and written communication skills.
• Ability to provide feedback to improve performance.
• Self-motivation and ability to work independently with little supervision, meet standards of excellence, and overcome obstacles.
• Ability to prepare records according to detailed instructions.
• Ability to type with speed and accuracy.
• Ability to travel between Wallingford and Ballard offices based on business needs.

Nice To Haves

• Practice management experience.
• Medical office experience.
• Medical front-office or reception experience.

Responsibilities

• Provide exemplary customer service in person and by phone.
• Greet and direct patients, vendors, and visitors.
• Schedule patient appointments according to established protocols and office policies, including follow-ups.
• Check in established and new patients and verify their information, insurance, and referrals; ensure consent forms and patient information are current in practice management software and electronic medical record systems.
• Answer the multiline phone system, screen calls as needed, take messages, schedule appointments, and direct calls and messages to appropriate staff or physicians.
• Identify payor sources and verify insurance eligibility and financial status.
• Enter personal health and financial information accurately into the practice management system while complying with applicable privacy laws.
• Assist patients with check-in and completion of paperwork or forms when necessary.
• Communicate appointment status, wait times, and cancelled or rescheduled appointments proactively.
• Review records for completeness, print necessary updates, and organize records.
• Review physician clinic schedules for accuracy.
• Collect and post co-pays, coinsurances, pre-payments, and account balances due.
• Coordinate with medical assistants and the clinical team to facilitate patient flow.
• Schedule appointments, conferences, and meetings in person as requested.
• Schedule interpreters for patient appointments as needed.
• Complete other duties and assist others as directed.
• Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with employer match and profit sharing.
• Generous paid time off and sick and safe leave, accruing from date of hire.
• Holiday pay.
• No nights or weekends.
• Company-paid life and LTD insurance.
• Performance incentives.
• Flexible schedule.
• Learning Management System offering free CEUs.
• Team member referral program.
• Free coffee, weekly complimentary lunches, annual holiday party, and team-building events.
• Professional development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED