Patient Access Rep (Per Diem)

St. Tammany Parish Hospital • Covington, LA

11d

About The Position

At St. Tammany Health System, the Patient Access Representative is primarily responsible for efficiently and accurately checking in patients, with throughput and customer service as top priorities. The representative collects accurate information, protects its confidentiality, and ensures patients are aware of their rights under HIPAA regulations and company policy. The role requires excellent customer service, communication, organization, and professionalism in a fast-paced environment. Duties and system knowledge vary by location and may include order entry at outpatient locations or scheduling at satellite locations. Some positions, including ER Patient Access Specialists and certain Lead-level positions, may be essential personnel during disaster situations such as hurricane evacuations or threats; applicants should confirm whether this applies to the position during the hiring process.

Requirements

• Excellent written and verbal communication skills, including the ability to communicate effectively and courteously with patients and/or insurance carriers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills and the ability to maintain a professional and neat work environment.
• Ability to promote a positive image of STPH while maintaining strict confidentiality.
• Good physical health and ability to stand, sit, or walk for long periods.
• Ability to lift at least 50 pounds.
• Some positions may require service as essential personnel during disaster situations; applicants should confirm whether this applies to their position.

Nice To Haves

• High school diploma or equivalent; proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.
• At least 3 months of previous customer service experience.
• Education or certifications in a medical field.
• Bilingual skills.

Responsibilities

• Complete an efficient and organized patient check-in.
• Collect accurate patient information and maintain its confidentiality.
• Ensure patients are aware of their rights under HIPAA regulations and company policy.
• Provide courteous and effective communication with patients and/or insurance carriers.
• Depending on location, perform duties such as outpatient order entry or scheduling at satellite locations.
• Promote a positive image of St. Tammany Parish Hospital (STPH) and maintain a professional, neat work environment.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed