Patient Access I Per Diem

Mass General Brigham•Somersworth, NH

7d•$18 - $25•Onsite

About The Position

The Rehab Services Department at Wentworth-Douglass Hospital has a per diem opportunity for a patient-centered, customer service-focused administrative specialist. The role supports the department by completing administrative, reception, and secretarial tasks, including managing patient and therapist schedules, answering phones, scheduling appointments, completing accurate registrations, and obtaining insurance authorizations and referrals. The position also involves other tasks related to patient care and department operations. The Patient Access I works closely with team members to help ensure positive patient experiences. Flexibility to cover different schedules and the ability to travel to multiple rehab sites are expected. The position is onsite, has a day shift, and is classified as per diem.

Requirements

At least 6 months of customer service and/or clerical experience, or equivalent education.
High school diploma or equivalent experience, with a minimum of 1 year working in a customer service setting.
Ability to multitask in a fast-paced environment.
Ability to present in a calm, professional manner.
Knowledge of and ability to use various computer and online applications.
Ability to provide exemplary internal and external customer relations.
Strong relationship-building skills.
Knowledge of medical terminology and insurance authorization.
Good written and verbal communication skills.
General understanding of Patient Access's impact on the Revenue Cycle.
Flexibility to cover different schedules and ability to travel to multiple rehabilitation sites.

Nice To Haves

Previous experience in a healthcare setting, preferably in a hospital setting.

Responsibilities

Complete administrative, reception, and secretarial tasks for the department.
Manage patient and therapist schedules.
Answer telephone calls.
Schedule appointments.
Complete accurate patient registration.
Obtain insurance authorizations and referrals.
Perform additional tasks related to patient care and overall department operations.
Work with team members to ensure positive patient experiences.