Patient Access Specialist Per Diem

Ensemble Health Partners • Romney, WV

10d • Onsite

About The Position

Ensemble is hiring an onsite, per diem Patient Access Specialist at Valley - Hampshire Hospital in Romney, West Virginia. This entry-level position performs admitting and patient access duties for hospital patients while supporting the organization’s mission, policies, processes, and regulatory compliance requirements. The role includes registering and preregistering patients, gathering and verifying information, explaining and distributing forms, collecting payments, and providing compassionate customer service. The listed pay range is $17.00–$18.15 per hour, based on experience.

Requirements

• High school diploma or GED.
• CRCR certification required within nine months of hire; company paid.
• Must reside and be authorized to work in the United States.
• Must be able to work onsite at Valley - Hampshire Hospital in Romney, West Virginia.

Nice To Haves

• At least one year of customer service experience.
• Inquisitive approach and openness to innovation, including AI, to explore improved processes and reduce friction for patients and clients.

Responsibilities

• Perform admitting duties for patients receiving hospital services while following organizational policies, processes, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), perform medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Provide excellent customer service, including operating the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts associated with other employees, departments, or facilities.
• Conduct account audits, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Preregister patient accounts before visits, including calling patients to obtain demographic, insurance, and other information.
• Explain patient financial liabilities and collect point-of-service payments and past-due balances, including discussing payment plan options.
• Explain general consent-for-treatment forms, obtain required signatures, and witness and record the witness name.
• Explain and distribute patient education documents and designated forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible nonpayment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Paid CRCR certification.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate’s field.
• Quarterly and annual incentive programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED