Patient Access Rep (Per Diem)

St. Tammany Parish Hospital • Covington, LA

10d

About The Position

Patient Access Representatives are primarily responsible for efficiently and accurately checking in patients while prioritizing throughput and customer service. They collect accurate information, protect its confidentiality, and ensure patients are aware of their rights under HIPAA regulations and company policy. Depending on the location, processes and system knowledge may differ; examples include order entry at outpatient locations and scheduling at some satellite locations. Some positions may be designated as essential personnel during disaster situations, including certain ER Patient Access Specialist and lead-level positions; applicants should confirm during the hiring process whether this requirement applies to their position.

Requirements

• Excellent written and verbal communication skills, including the ability to communicate effectively and courteously with patients and/or insurance carriers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills and the ability to maintain a professional, neat work environment.
• Promote a positive image of St. Tammany Health System while maintaining strict confidentiality.
• Good physical health; duties include prolonged standing, sitting, or walking and lifting at least 50 pounds.
• Some positions may require essential-personnel service during disaster situations; applicants should confirm whether this applies to their position.

Nice To Haves

• High school diploma or equivalent; proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.
• At least 3 months of previous customer service experience.
• Education or certifications in a medical field.
• Bilingual skills.

Responsibilities

• Complete an efficient and organized patient check-in.
• Prioritize patient throughput and customer service.
• Collect accurate patient information and maintain its confidentiality.
• Ensure patients are aware of their rights under HIPAA regulations and company policy.
• Depending on location, perform duties such as outpatient order entry or scheduling at satellite locations.

What This Job Offers

• Education Level: No Education Listed