Patient Services Rep (PER DIEM)

Cooper Norcross University Hospital•Deptford Township, NJ

5d•$18 - $29

About The Position

The Patient Services Rep greets patients and guests using AIDET and provides individualized, excellent service. The role supports patients, keeps them informed about delays, and takes appropriate action, including offering alternatives. It performs patient registration and updates or validates demographic, identification, and insurance information; completes verification and obtains signatures; and conducts and documents patient outreach through front-desk messages, MyChart, and confirmation calls. The representative uses kiosks, tablets, and other technology to assist patients on arrival; makes appointments, including follow-up appointments; collects copays and outstanding balances; and reconciles the cash drawer daily. The role also handles nonclinical administrative work such as in-basket and telephone communications, medical-record documentation and retrieval, insurance or disability forms, precertifications, authorizations, referrals, work queues, and transcription of radiology or scheduling orders. The position requires flexibility and multitasking in a fast-paced environment, with the ability to adjust to patient volume. It includes standing and walking for two to eight hours per assigned shift, depending on location. The representative fulfills organizational responsibilities, respects and promotes patient rights, responds appropriately to emergencies, works effectively with patients and multidisciplinary team members, and adheres to the organization’s mission, values, ethical conduct, and applicable regulatory standards. Other duties may be assigned by the manager.

Requirements

High school diploma or equivalent required.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer-service skills.
Customer-service-oriented attitude and behavior, pleasant and poised demeanor, and excellent phone etiquette.
Excellent verbal and written communication skills.
Computer proficiency.
Ability to stand and walk for two to eight hours per assigned shift, depending on location.
Flexibility and ability to multitask in a fast-paced environment and adjust to patient volume.

Nice To Haves

At least one year of recent registration or billing experience in a medical facility preferred.
Proficiency in patient registration, scheduling, medical insurance precertifications, authorizations, and referrals preferred.
Epic experience preferred.

Responsibilities

Greet patients and guests using AIDET and provide an individualized patient-service experience.
Provide patient support, keep patients informed of delays, and take appropriate action, including offering alternatives.
Perform registration, update and validate patient demographics, identification, and insurance information, complete verification, and obtain signatures.
Use kiosks, tablets, and other technology to assist patients upon arrival.
Make appointments, including follow-up appointments, across physician offices, imaging, and laboratory services.
Collect copays and outstanding balances and review and reconcile the cash drawer daily.
Handle nonclinical administrative duties, including in-basket and telephone communication, medical-record documentation, obtaining reports and records, completing insurance or disability forms, precertifications, authorizations, referrals, and work queues.
Comply with procedures for transcription of radiology and/or scheduling orders.
Perform and document timely patient outreach and callbacks for front-desk pool messages, MyChart messages, and confirmation calls.
Respect and promote patient rights, respond appropriately to emergencies, communicate with multidisciplinary team members and patients, and adhere to organizational values, ethical conduct, and regulatory standards.
Adjust to patient volume and multitask in a fast-paced environment.
Perform other duties as assigned by the manager.