Patient Services Rep (PER DIEM)

Cooper University Hospital•Woodburry, NJ

About The Position

Greets patients and guests using AIDET and provides an individualized, excellent patient service experience. Supports patients, keeps them informed about delays, and takes appropriate action, including offering alternatives. Performs patient registration, including full registration and updating or validating demographics, identification, and insurance information; completes verification and obtains signatures. Uses kiosks, tablets, and other technology to assist patients upon arrival. Schedules appointments, including follow-up appointments, across physician office visits, imaging, and laboratory services. Collects co-pays and outstanding balances and reviews and reconciles the cash drawer daily. Performs administrative duties such as handling in-basket and telephone communications, documenting in the medical record, obtaining reports and medical records, completing insurance or disability forms, and processing precertifications, authorizations, referrals, and work queues. Follows procedures for transcribing orders related to radiology or scheduling. Performs and documents patient outreach, callbacks, and confirmation calls for messages received through the front desk pool and MyChart. Communicates effectively with patients and multidisciplinary team members while upholding the organization’s mission, vision, values, and Code of Ethical Conduct. Respects and promotes patient rights, responds appropriately to emergencies, and maintains working knowledge of regulatory standards. Must be flexible, able to multitask in a fast-paced environment, and adjust to patient volume. Other duties may be assigned by the manager. Depending on the location, the role requires standing and walking for two to eight hours per assigned shift.

Requirements

High school diploma or equivalent required.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
Customer service-oriented attitude and behavior, pleasant and poised demeanor, and excellent phone etiquette.
Excellent verbal and written communication skills.
Skilled in the use of computers.
Ability to stand and walk for two to eight hours per assigned shift, depending on location.
Ability to be flexible and multitask in a fast-paced environment.

Nice To Haves

At least one year of recent registration or billing experience in a medical facility preferred.
Proficiency in patient registration, scheduling, medical insurance precertifications, authorizations, and referrals preferred.
Epic experience preferred.

Responsibilities

Greet patients and guests using AIDET and provide individualized, high-quality patient service.
Support patients, keep them informed about delays, and offer alternatives when appropriate.
Perform full patient registration and update or validate demographics, identification, and insurance information; complete verification and obtain signatures.
Use kiosks, tablets, and other technology to assist patients upon arrival.
Schedule appointments, including follow-ups for physician office visits, imaging, and laboratory services.
Collect co-pays and outstanding balances; review and reconcile the cash drawer daily.
Handle administrative duties including in-basket and telephone communications, medical-record documentation, obtaining reports and records, completing insurance or disability forms, and processing precertifications, authorizations, referrals, and work queues.
Follow procedures for transcription of radiology or scheduling orders.
Perform and document patient outreach, callbacks, and confirmation calls for front desk pool and MyChart messages.
Communicate effectively with patients and multidisciplinary team members while upholding the organization’s mission, vision, values, and Code of Ethical Conduct.
Respect and promote patient rights, respond appropriately to emergencies, and maintain working knowledge of regulatory standards.
Adjust to patient volume and perform other duties as assigned by the manager.