Patient Services Representative (100% in Office)

Visualutions, Inc.•Spring, TX

8d•$18 - $22•Onsite

About The Position

The Patient Services Representative helps patients navigate billing and payment questions with clarity, accuracy, and care. The role uses strong communication, attention to detail, and confidentiality to resolve routine concerns, process payments, document activity, and escalate issues appropriately. This position is 100% in office.

Requirements

Customer service experience with the ability to respond professionally to questions, concerns, and complaints.
Strong listening, problem-solving, and verbal communication skills.
Ability to document information accurately and follow established procedures.
Ability to maintain confidentiality and follow privacy requirements, including HIPAA guidelines.
Ability to work at a computer for extended periods while managing calls and system documentation.

Responsibilities

Manage inbound calls and outbound follow-up professionally and on time.
Assess contact needs, gather accurate information, and guide resolution.
Explain routine billing, payment, EOB, and account concerns clearly.
De-escalate complaints and reinforce confidence in the resolution process.
Verify patient information before discussing account details.
Process phone payments and communicate declined payments when applicable.
Document interactions, transactions, complaints, and follow-up accurately.
Escalate issues that exceed role authority or require additional support.
Coordinate with colleagues to complete timely follow-up and accurate resolution.
Follow HIPAA guidelines, company procedures, and assigned work expectations.
Identify recurring issues, service barriers, and process improvement opportunities.
Complete special projects and other duties as assigned.